A Refresher On Using For Whatsapp Business API For Chatbots

an improved exposure and reach, a lot of organizations are today using WhatsApp Business. While some use Whatsapp bulk message sender through which messages can be broadcasted to more than 250 people, others effectively leverage the automated messaging options offered by the platform. For more advanced features, companies can always opt for a Whatsapp business API solution, which allows people to even create their own chatbots. This chatbot can be used in several ways. For example, if someone selects the WhatsApp click-to-chat link from the product/service landing page of a company or any of their online ads, the user shall be able to start a conversation with the brand. This chatbot shall engage the online users, and may even capture important details like name and phone numbers.  The chatbots can also be used to aid the customers in generating order or service details.

With Whatsapp business API, the FAQs of a company can easily be automated. Most companies get a number of common queries and questions. Rather than answering each and every customer manually, they can completely automate the process of common Q&A. This can make the customer support functions of the company a lot easier, and save the valuable time of their staff members. Such automated FAQ processes have proven to reduce support tickets handled by an agent, and boosted customer convenience and conversions as well.

The ways to leverage Whatsapp as a business tool are many, and would be advantageous for the business of any time.

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  1. author
    27 Aug 2019
    Tomas Mandy

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    1. author
      27 Aug 2019
      Britney Millner

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  2. author
    27 Aug 2019
    Simon Downey

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